24/7 Technical Support

TransactCloud has all your brokerage solutions needs covered – 24/7, 365 days a year.

One place to fix any issue with any device – day or night. Seamlessly transition between getting support by virtual house calls, phone, chat, and DIY guides. Schedule a callback to have our tech fix it on your schedule, not theirs.

Beyond just troubleshooting, get device-agnostic expert advice from basic setup and how it works to choosing the right tech for you and more.


Liquidity aggregation is performed by uniting the market depth available from all providers into one depth table, and then targeting the best available quantity from individual providers.

In order to capture instantaneous market opportunities, order executions are split between the liquidity providers in parallel. Customized volume-based data feeds can be formed by VWAP algorithms, creating non-slippage trading environments for large quantity traders.


TransactCloud unites multiple price feeds to offer fail-safe and continuous pricing at all times.

Complex algorithms will sense frozen or delayed data feeds and automatically remove them from the pricing engine, protecting you from LP pricing faults or network problems. Smart order routing capabilities allow brokers to deal with LP order rejections in real-time and execute orders at other available routes before confirming the original trader.


TransactCloud offers extensive and detailed customization for order execution, which enables our clients to truly create their own liquidity.

Our micro detail visual rule engine will let our clients create unique trading rules down to the account level (and even more specific order properties). Order properties are easily mapped to custom actions on the visual rule engine, and can be prioritised. A selection of the available properties are: Ticket No, Accounts, Groups, Symbols, Order Side, Order Type, Account NOP, Order Size, Order Size Over a Period of Time, Network Address, Scalper Status, Custom Variables (controlled by API) and others. Available actions: Execution Mode, Processing Time, Extensive Order Routing Options, Slippage Options, Commission Options, and Copy Trade Options.


TransactCloud configurations can be saved into profiles, which enables our clients to easily switch between profiles with a single click whenever they want to change trading configurations.

Our clients are able to create as many profiles as they need and can thus enjoy the added advantage of creating different profiles for standard, volatile and calm market conditions, and switch between the configurations when needed. All configurations within profiles can be set to automatically change according to time and day. These configurations include markups, maximum spreads, slippage rules, toxic trading algorithms, B-Book protection algorithms, symbol inactivity thresholds and others. Automating configuration settings significantly lowers the chance of human errors.


Copy trading tools are available on TransactCloud to replicate trades between traders, or for brokers themselves. Forward or reverse copying is available with a volume multiplier, matching the needs of our clients. A single order can be copied into multiple accounts with different settings. Copy trading tools allow the creation of basket orders and (if required by clients) can trigger multiple orders together to be sent to liquidity providers.


Our clients are able to monitor A and B-Book orders together on one interface, and can manually trade from this interface on the platform. Trading on this interface allows brokers to hedge positions, move positions between LPs, and monitor open trades or profits from the platform interface. Offering risk management services on the platform itself creates the opportunity to easily offer risk management interfaces to White Label clients.


The reporting interface built into the TransactCloud GUI gives quick access to the analysis of individual trades and prices, and also downloadable accumulated reports over a period of time. Every detail of a single order can be analyzed, including slippage, execution time, LP quote snapshots, profit, trader specific details, trader POV prices, and more. LP tick prices are also stored and all individual LP tick prices can be downloaded historically.